I am pleased to have signed, with colleagues, a letter to the Chief Executive of British Gas about the importance of retaining a convenient means of payment network for their most vulnerable customers.
It is vital that British Gas enables customers who use prepayment meters a straightforward way of paying for their energy use.
I will let you know when I receive a response.
UPDATE - Wednesday 29 January
After I signed a letter with colleagues to the Chief Executive of British Gas about the importance of retaining a convenient means of payment network for their most vulnerable customers, I heard from Pay Point this week who had previously provided the emergency pre-payment top up service.
It is fair to say that Pay Point are aware that there have been issues following the discontinuing of the service on New Year’s Eve.
Pay Point continues to be in touch with British Gas about the situation and is willing to reinstate their services if instructed to do so. I hope to hear from British Gas in the very near future about this matter and I will post an update on my website when received.
